The Policy foresees the terms and conditions under which:
You are allowed to return goods purchased by you, depending on a justified reason;
A refund may be Received for goods purchased by you, subject to certain conditions;
You may cancel orders for goods purchased by you within a Certain period of time”
It is necessary to note while the Company tries to put best efforts to ensure that returns, refunds and cancellations are available to the users of the Website, the Company has to place some compulsory restrictions on the same in order to meet its business, legal and contractual commitments.
1. What I can return and when?
You receive a damaged or defective product.
You receive a product that differs from what you ordered.
2. Conditions for returning products
The products must be returned in the similar condition they were received in along with the original invoice.
Products must be in their actual form and packaging.
Brand packaging should be complete.
Replacement of a product will be subject to availability of the product on the website at that time.
To raise a refund / return claim, please send an email to info@desisattvam.com. Your email must contain name of the product, the order ID, Invoice Number along with a detailed description of the nature of the claim. This must be done within 3 days of receipt of the product.
3. Refund
Once we receive your item, we will examine it and notify receipt of the returned item on the email address provided by you at the time of booking the order. After proper examination of the item we will notify you on the status of your refund.
If you paid by net banking / credit card / debit card, we will begin a refund request to our Payment Gateway Partners within five working days of the approval of your return. Once the request has been processed, the amount will be transferred back to your account / card account within 14 working days or per the timelines of the Payment Gateway / Bank.
If you paid by Cash (COD), we will courier the refund cheque to you within three working days of the approval of your return. The cheque will be made in favor of the “Billing Name” you used when placing the order and will be couriered to the “Billing Address” you gave while placing the order.